FAQs

Students who are blind or visually impaired and attending primary or secondary school in British Columbia are eligible to obtain services from PRCVI. They must first be registered before they can borrow materials.

Download the package: Referral for Eligibility of Vision Resources from the link below. This fillable form can be completed on the computer. Then it needs to be signed by a parent or guardian and an eye report, dated within the last two years, must be attached.

PRCVI Referral for Eligibility of Vision Resources Package - Revised October 2016 (PDF)

PRCVI Referral for Eligibility of Vision Resources Package - Revised October 2016 (Accessible .doc format)

Yes! If you can't find a title in the PRCVI Library Catalogue, you may complete this online. We will contact you shortly to let you know whether we will be able to fill your request.

Usually, we do not use a courier service for shipping our materials, but if it is an emergency please contact a PRCVI shipper at shipping@prcvi.org or call 604-266-3699 ext. 325 and we will help you to the best of our ability.

Yes, PRCVI accepts orders that are faxed by filling out the form provided in the link below and faxing it to 604-261-0778. Please remember to fill in as much information as you can to ensure prompt delivery.

PRCVI Vision Resource Alternate Format Loan Form (PDF)

You can log in first by clicking "Your Account" under the Library Catalogue tab on the left side of the PRCVI website or, once you have searched the online catalogue and chosen what resources you will be borrowing, go to "View Cart/Checkout" and click the "Request Items" button and then you will get the log in screen. Remember your username should always be in lower case and it is the "first initial of your first name and then your full last name" e.g. John Smith would be "jsmith". If you have forgotten it, you can recover your password from our automated service now. You should receive an email to reset it within an hour of requesting it.

No, you can't add or change any info, so to verify whether your student is registered, contact PRCVI library staff. If the student was previously registered with another teacher of students with visual impairments or district, the library staff can transfer the student to your caseload. If the student is a new registration, you must go through the proper procedure of registering the student before they will show up in the database or be allowed to borrow materials.

If your district's internet security is set too high or refuses "cookies", you will not be able to check out your order or if the online catalogue is malfunctioning, there are two alternative options for ordering materials. Please DO NOT phone in your order! PRCVI staff appreciates written documentation of orders. Please take a screen shot and send an e-mail or print out what's in your cart and scan/email or fax your order to us at library@prcvi.org.

It can take up to 3 business days to fill your order, depending on how busy we are. The mail usually goes out twice a week, so there is a good chance your order will go out in a week. If you have been waiting more than 2 weeks for your order, then contact the library staff library@prcvi.org.

The packages that PRCVI sends all have identifiers such as box 1 of 3, 2 of 3, etc. If you have received boxes 1 and 2 of 3, wait a few days for the last box to come in. If you still did not get it, please contact us at shipping@prcvi.org or call 604-266-3699 ext. 325 and we will look into it and try to send a replacement, if available.

With the exception of professional development publications, all of PRCVI materials are to be labelled as "Post Free for the Blind". You must use Canada Post's Xpresspost mailing labels - For more information please visit a Canada Post website.

Canada Post Literature for the Blind Website

PRCVI usually sends Xpresspost labels and shipping manifests, but if you need more, please contact us at shipping@prcvi.org or call 604-266-3699 ext. 325 and we will send more to you.

No. You only have to pay for professional development publications or larger kits and boxes weighing over 7 kg or 15 lb. All other items are to be labelled as "Post Free for the Blind". You must use Canada Post's Xpresspost mailing labels. If the Post Office refuses to accept the return, it is a good idea to print out this page in the link below and present it to them.

Canada Post Literature for the Blind Website

Students who are blind or visually impaired and attending primary or secondary school in British Columbia are automatically eligible to borrow one brailler from PRCVI. If they require more than one brailler their Vision Teacher must submit a written request explaining the circumstances that require them to have additional braillers. The district is responsible for providing their Special Education Assistants with Perkins Braillers, so student braillers should not be ordered for their SEAs to use.

First you need to log in to "Your Account" using your user name and password. You will see the following selections: Search the catalogue, View your cart selections, View active loans to you, View all active loans to you and your students (large lists load slowly), View active loans to (choose a name), Log out.

Notify PRCVI staff immediately and they will look into this problem as soon as possible. Items do get lost in transit, but we will also do a shelf read to see if the item somehow didn't get signed in and it is on the shelves.

Questions?

We'd love to hear from you!

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